FAQ

My School uses Aspen, but it's not listed in the app. Can you add it?
Yes!  Probably.  We would need a test account to verify it works, but then we can add your school district.  Just open a support ticket and include the scho...
Wed, 28 Nov, 2018 at 10:27 AM
The app says I can't log in or invalid credentials
If your credentials are not working, then you will need to test them using a web browser on a laptop or desktop computer.   Use the browser on the compu...
Thu, 14 Nov, 2019 at 8:49 AM
Can I communicate to my teachers with the App?
No, you cannot use the app to communicate directly to your teachers and school administrators.  
Tue, 26 Nov, 2019 at 11:55 AM
I'm a Chicago Public School student and I cannot log in
For Chicago Public School students, please use the first part of your CPS email as your Aspen Id.  For example if your CPS email is: student34@cps.edu ...
Fri, 17 Jan, 2020 at 9:40 AM
I'm a Chicago Public School Student and I know my creds are working, but it won't let me in!
For the end of Term, CPS has posted the following for all CPS students logging into Aspen: Your logon does not have access to Aspen. If you believe you ...
Thu, 30 Jan, 2020 at 1:21 PM
I can't log in when using a VPN
Due to a policy change with Chicago Public Schools, if you are using a VPN and using a source location outside of the United States, you will not be able to...
Mon, 24 Feb, 2020 at 3:45 PM
My grades are different on the app than on the website
The Grade Corner App shows your current term grade from the Classes summary screen.   Aspen provides another grade: the cumulative grade on the class detai...
Fri, 6 Mar, 2020 at 9:05 AM