FAQ

My School uses Aspen, but it's not listed in the app. Can you add it?
Yes!  Probably.  We would need a test account to verify it works, but then we can add your school district.  Just open a support ticket and include the scho...
Wed, 28 Nov, 2018 at 10:27 AM
The app says I can't log in or invalid credentials
If your credentials are not working, then you will need to test them using a web browser on a laptop or desktop computer.   Use the browser on the compu...
Thu, 14 Nov, 2019 at 8:49 AM
Can I communicate to my teachers with the App?
No, you cannot use the app to communicate directly to your teachers and school administrators.  
Tue, 26 Nov, 2019 at 11:55 AM
I'm a Chicago Public School student and I cannot log in
For Chicago Public School students, please use the first part of your CPS email as your Aspen Id.  For example if your CPS email is: student34@cps.edu ...
Fri, 17 Jan, 2020 at 9:40 AM
I'm a Chicago Public School Student and I know my creds are working, but it won't let me in!
For the end of Term, CPS has posted the following for all CPS students logging into Aspen: Your logon does not have access to Aspen. If you believe you ...
Thu, 30 Jan, 2020 at 1:21 PM
I can't log in when using a VPN
Due to a policy change with Chicago Public Schools, if you are using a VPN and using a source location outside of the United States, you will not be able to...
Mon, 24 Feb, 2020 at 3:45 PM
My grades are different on the app than on the website
The Grade Corner App shows your current term grade from the Classes summary screen.   Aspen provides another grade: the cumulative grade on the class detai...
Fri, 6 Mar, 2020 at 9:05 AM
CPS is blocking my IP address because it's malicious
Unfortunately we've seen a lot of this and we don't know why this is happening.  However, it's an issue with the CPS Aspen.  Best to contact ...
Wed, 16 Dec, 2020 at 2:35 PM
I'm outside the US, and cannot check my grades
Sorry for the troubles.  Chicago Public Schools has an aggressive filter when it comes to logging into Aspen.  If it appears that your login is coming from ...
Mon, 15 Feb, 2021 at 2:55 PM